So this week we are interviewing and introducing you to two key team members; Andrew, the General Manager of Bali Hai Cruises, who is based in Benoa and Chef Agus, who is based on Lembongan and head chef for popular and much loved restaurant Hai Bar & Grill.
Describe your ‘typical’ day.
Ha! There is no typical day. Depending on the business, how many people are staying, and who is coming to the restaurant, that decides what we do.
I know it’s hard to choose, but if you had to, what are your favourite things on the menu and why?
Andrew, your turn. Time to answer some questions about life in Bali and working for Bali Hai Cruises.
Definitely not much secret to report here. There really isn’t a typical day. I always spend the first hour of the day walking and talking to staff and guests as the boarding process takes place. There is a lot going on in the morning so it’s amazing what you pick up by just observing. I check the vessels and see how they are presented and have a scan through the guts of the vessels with our engineers. It
normally gives them a chance to talk directly to me about things they would like to add or improve. If I am office bound for the day I normally have several meetings either internal or external. These range from fun subjects like accounts (I actually quite like accounts) to sales, project development, HR meetings or Safety reviews. Safety is without doubt our number one priority so I engage in regular
meetings with our captains about how we can best mitigate potential risks to our clients. Fortunately, we have got a great record and we are working hard to maintain this. On other days I visit Lembongan to see the product up close. This is crucial to see what is happening in the field and to meet staff members working out in the action.
What are some of the incredible changes you have seen at Bali Hai?
Well there have certainly been quite a few in recent years. We have upgraded our accommodation to the revamped name of The Hai Tide Beach Resort. It was hard work but we are really proud of what this has become. We are now number one on Trip Advisor (hope I haven’t tempted fate by now saying this). We also added a new Beach Bar called the Hai Bar and Grill. This has gone from strength to strength and is now one of the most popular eateries in Lembongan. 3 years ago we acquired the Sail Sensation product.
This was more of an opportunistic acquisition but it has enabled us to broaden our market base and gave us the operational flexibility of having another sailing catamaran. We also added new product to our diving arm of the business Aquanauts, is an underwater helmet diving experience which give people the chance to explore the stunning reef around Lembongan with no training required.
And now for the important question… In a movie about your life, which actor plays you?
Errrr not sure many people would see that movie but probably Simon Pegg (His hair is probably about the same level of Ginger as mine)
Judging from these interviews, and knowing Chef Agus and Andrew, it’s easy to see why guests have such a great experience with Bali Hai Cruises. Our team are dedicated and love what they do…and both Agus and Andrew have a great sense of humour. Both a little too humble about which movie star should play them in a movie however!
Thanks Chef Agus and Andrew for your time this week and I look forward to interviewing more great people from the Bali Hai Cruises family and team.
Happy cruising and exploring!