連絡先 :

TERMS & CONDITIONS

By carrying out an Online Transaction, Purchaser is considered to have read and approved, and therefore, bound to the Terms and Conditions as described hereunder:

“Online Transaction” means the sale and purchase of cruise product(s) through the website www.balihaicruises.com, executed between:

Cancellation

BALI HAI CRUISES vessel departure depends on the weather and BALI HAI CRUISES is entitled to change the departure schedule for passengers’ safety and comfort reasons.

Cancellations must be received in writing.

Cancellations received up to 48 Hours of due cruise date will incur no cancellation fee.

Cancellations received within 48 Hours of due cruise date will incur 100% of the total booking.

In the event of there is a technical problem, BALI HAI CRUISES shall use all possible endeavour to provide a solution for the passengers. The reservation department is going to search for the most efficient transportation mean to transport the passengers to the destinations or assist to reschedule the program.

In the event of unfriendly weather and the harbor is closed, BALI HAI CRUISES is entitled to reschedule the departure time without any refunding to the passengers.

Privacy Policy

We are committed to ensure all information you are provided is secure. To avoid illegal access, we have taken measures to protect your privacy. Each time you provide sensitive information (e.g. credit card number for transaction purposes), we have taken reasonable protecting measures, i.e. encrypting your card number. We have also taken reasonable measures to protect your personal information that you provide. We do not share your personal information that you have provided to any other company or individual person without your approval. “We ensure that your order processes are secure because we use the Secure Sockets Layer (Thawte SSL) protocol, 2,048bit Asymmetric Cryptography, PCI DSS – Payment Card Industry Data Security Standards and implement Defence Signals Directorate Certified Telecommunications Carrier. These security measures provide each customer with security and freedom to shop online without the fear of their credit card information being stolen.“

Applicable Currency:

All transactions are processed in the currency of Indonesian Rupiahs (IDR) following the current exchange rate set by BALI HAI CRUISES.

Information Concerning Debit Time:

All transactions will be processed by BALI HAI CRUISES within a period of 1 x 24 hours.